Additional Resources and Partnerships

Bethel Helps MakeChanges

Oklahoma City Adult Learning Center
Free ABE (Advanced Basic Education) and GED (General Education Degree) are available. Please visit their website at or call 405-231-2053.

Infant Crisis Center
4224 North Lincoln Blvd. OK, 73105 Phone Number (405) 528-3663 or visit their website at

Rental/Housing or Utility Assistance

Other Financial Assistance for Utility Bills
Sources Near You:
Note: Utility assistance from charitable organizations is subject to availability of funds and eligibility criteria used by each organization. Also see “Financial and Emergency Assistance – Regional” in the
Financial Assistance chapter. Some tribal programs also help with utility bills.
Guild of St. George
In His Name Ministries
Jesus House
Neighbor for Neighbor
Presbyterian Urban Missions
3737 N. Portland Ave.
OKC, OK 73112 
Salvation Army – Oklahoma City
Compassionate Hands
1501 N. Classen Blvd, OKC, OK
M -F 8 Am -4:30 PM
Tuesday starting at 9 AM
Helps with mortgage assistance, first month's rent and eviction prevention. Applicants must call in for
a pre-screening which is done ONLY on Tuesdays(starting at 9 AM) by phone. If applicants are
eligible during pre-screening appointments will be scheduled for the following Monday.
Serves their parishes/people living within parish boundaries. May provide money as needed on an
emergency basis when no other resources are available.
Associated Catholic Charities
1501 N. Classen Blvd,Suite 200
Oklahoma City, OK 73106-6699
405-523-3030 Fax
800-375-8514 Hotline
-Disaster assistance
-Financial aid and social services for families in need
-Heartland Share – 2 hours volunteer work plus $13.00 for a monthly food package of $25.00 and $30.00.
-Refugee resettlement
-Senior housing
-Immigration assistance
1201 N. Robinson, OKC OK 73103
M -F 9 Am - 5 PM
Limited assistance with utilities and rent as funds are available. OKC and surrounding metro area.
PO Box 5043 Edmond, OK 73083
M -Thurs 9 AM - 2 PM
Offers financial assistance for utility bills. Have bills in hand
3900 N. MLK Blvd OKC OK
M -Th 8 Am - 5 PM
Provides utilities assistance
Adventist Community Services
P.O. Box 32098
4735 N.W. 63rd St.
Oklahoma City, OK 73123-0298
405-721-7594 Fax
-Assistance for needy individuals and families:
Christian Service Center
115 S.W. 24th Street
Oklahoma City, OK 73109-6015
405-236-3544 Fax
-Clothing for needy families
-Food for DHS referrals
-Limited furniture and household goods
City Care
136 N.W. 10th Street
Oklahoma City, OK 73103-4904
405-232-1111 Fax
-Clothing closet
-Free breakfasts
City Rescue Mission, Inc.
P.O. Box 25264
523 S. Robinson Ave.
Oklahoma City, OK 73125-0264
405-236-0341 Fax
Services: Homeless shelter for needy individuals and families
Downtown Baptist Church
629 W. Main Street
Oklahoma City, OK 73102-2255
-Food pantry, hot meals on site
-Clothing closet
Greater Mt. Carmel Baptist Church
P.O. Box 893077
3721 Staton Drive
Oklahoma City, OK 73189-3077
-Food baskets
-Clothing for the needy
1701 N.W. 9th Street
Oklahoma City, OK 73106-2417
405-239-2413 Fax
-For low income and homeless persons:
-Hot meals
Presbyterian Urban Missions
P.O. Box 25712
1008 N. McKinley Ave
Oklahoma City, OK 73125-0712
-For needy families:
-Household items
-Other emergency aid Financial help may cover prescriptions, utilities, or transportation
-Referral preferred
Salvation Army
Oklahoma City Area
Mailing: P.O. Box 2095
Oklahoma City, OK 73101
Finding: 311 S.W. 5th Street
405-270-7852 Fax
-Food, utility, and limited rent assistance
-Emergency shelter
-Senior programs: includes meals, transportation, social and health programs
-Other Assistance Programs
American Cancer Society
Heartland Division Oklahoma City Metro Office
4323 N.W. 63rd Street, Suite 110
Oklahoma City, OK 73116-1598
405-848-0795 Fax
Services: For people with cancer: Transportation to and from treatments
American Red Cross of Central Oklahoma
601 N.E. 6th Street
Oklahoma City, OK 73104-6200
405-236-5691 Fax
405-232-7121 Hotline
-Emergency assistance (food, shelter, financial help) for disaster victims
-Transportation for medical appointments, when volunteers are available
-Advance schedule
Care Point, Inc.
1211 N. Shartel Ave., Suite 802
Oklahoma City, OK 73103-2425
405-232-2437 TTY
405-232-2447 Fax
800-285-CARE (2273)
-For low income persons with HIV/AIDS
-Variety of social, health and support services Prescription drug help, dental care
-Transportation, housing, nutrition
Central Oklahoma Association for the Deaf and Hearing Impaired (COAD-HI)
525 N.W. 13th Street
Oklahoma City, OK 73103-2238
405-236-5513 TTY
-Hearing Aid Assistance Program.
-Call for eligibility and application information.
Christmas in April OKC
3200 N.W. 48th Street, Suite 201
Oklahoma City, OK 73112-5911
405-947-6044 Fax
-Home repair for low-income persons age 60 plus
-Applications are reviewed in the fall and repairs done in April.
Community Action Agency of Oklahoma City and Oklahoma & Canadian Counties
1900 N.W. 10th Street
Oklahoma City, OK 73106-2455
405-232-9074 Fax
-Home repair and weatherization, rehabilitation
-Home buyer assistance
-Social and community services
Community Development Program
(Sponsored by Community Lighthouse Church of God in Christ)
4004 Jones Blvd.
Oklahoma City, OK 73135-2529
405-751-6391 Fax
-Food pantry for needy families
-Home delivered meals, 2 Saturdays monthly to eligible elderly and disabled persons
Contact Telephone Helpline
P.O. Box 12832,Oklahoma City, OK 73157
405-848-2273 Helpline
405-840-9396 Office
405-840-9552 Fax
-Information and referral to community services
-Suicide intervention, confidential listening in crisis situations
Easter Seals Oklahoma
2100 N.W. 63rd Street
Oklahoma City, OK 73116-5199
405-842-9704 Fax
-Financial help for purchase of medical equipment supplies and services for individuals with disabilities. Age and income criteria apply.
-Speech/language therapy
-Physical therapy
-Attention Deficit Disorder (ADD) intervention
-Hearing tests
-Vision screening
-Other screening for children. Fees apply.
Epilepsy Association of the Sooner State
711 Stanton L. Young Blvd., Suite 550
Oklahoma City, OK 73104-5022
405-271-3366 Fax
Services: Emergency help with prescription seizure medicine
Grace Rescue Mission
2205 Exchange Ave.
Oklahoma City, OK 73108-2656
Services: Emergency shelter for homeless men and families
Central Oklahoma Habitat for Humanity
5005 S I-35 Service Road
Oklahoma City, OK 73129
405-232-4868 Fax
Builds new homes for limited income families. All home buyers pay an interest free mortgage on a
term of approximately 22 years. House payments include principal, homeowner’s insurance, property
taxes, a maintenance fund payment, and applicable Homeowners Association dues.
For information on other Habitat affiliates in Oklahoma visit Habitat for Humanity International’s website: and search by zip code under “Where We Build,” or call 1-
800-Habitat (1-800-422-4828).
King’s Klinic
913 NW 90th Street
Oklahoma City, OK 73114-2603
Services: Free Clinic for needy mothers and their children
Oklahoma City area served
Leukemia Society of America Oklahoma Chapter
3613 NW 56th St.,Suite 230
Oklahoma City, OK 73112-4520
405-945-8355 Fax
-Patient aid
-Advocacy and support groups for persons with leukemia or a related disease
Muscular Dystrophy Association
5601 N.W. 72nd Street, Suite 218
Oklahoma City, OK 73132-5903
405-722-1602 Fax
-For persons with MD and related diseases:
-Therapy evaluations
-Medical equipment
-Camp Some medical assistance
National Kidney Foundation of Oklahoma, Inc.
3617 N.W. 58th Street, Suite 101
Oklahoma City, OK 73112-4423
405-947-6463 Fax
800-946-6405 Hotline
-For kidney patients in Oklahoma:
-Emergency financial assistance
-Drug discount program
-Administers the Oklahoma Kidney Health Revolving Fund, which assists persons with End Stage
-Renal Disease (dialysis and transplant patients)
Neighborhood Housing Services/Oklahoma City, Inc.
2915 N. Classen Blvd.,Suite 226
Oklahoma City, OK 73106
405-524-5450 Fax
-For low to moderate income families:
-Loans to assist home purchase
-Home repair loans
-Down payment/closing cost loans
-Home buyer education classes
-Financial counseling
Neighborhood Services Organization, Inc.
431 S.W. 11th Street
Oklahoma City, OK 73109-5641
405-236-1871 Fax
-Housing assistance, including a month’s rent for families moving from homelessness
-Help for the mentally ill homeless
-Other social, medical, and educational services
Open Arms Free Clinic 
6000 N. MacArthur Blvd.
Oklahoma City, OK 73122-7211
Services: Free clinic, sign-in at 4:15 p.m. Thursdays, call to check hours in case of change
Skyline Urban Ministry
500 S.E. 15th Street
Oklahoma City, OK 73129-4302
405-632-7211 Fax
-Emergency food
-Hearing and dental check-ups
-Personal hygiene kits
-Hot showers
-Eye exams
-ESL classes and other services
-Have social security cards; single persons need agency referral
-Operates Charity Eye Clinic and The Community Cupboard (food and clothing).
Southeast Area Health Center
744 S.E. 25th Street
Oklahoma City, OK 73129-4843
405-634-9611 Fax
-Low income clinic with sliding scale fees
-Provides primary care
-Dental clinic for cleaning, extractions, fillings, root canals and crown work
Travelers Aid Society of Oklahoma City
412 N.W. 5th Street
Oklahoma City, OK 73102-3011
405-232-6561 Fax
-For persons who are in transit, stranded in the area or homeless
-Social services Counseling Financial help
-Case management for families leaving shelters
United Cerebral Palsy of Oklahoma
5208 W. Reno, Suite 275
Oklahoma City, OK 73127
405-917-7082 Fax
800-827-2289 Hotline
-For children and adults with cerebral palsy:
-Financial assistance
-Equipment loans
-Assistive technology
-Information and help obtaining assistive devices
-School and camp scholarships
University of Oklahoma College of Dentistry
1001 Stanton L. Young Blvd.
Oklahoma City, OK 73117-1210
405-271-3423 Fax
-Dental and teeth cleaning services provided by dental students under supervision
-Reduced fees
-Call for details
Variety Health Center
P.O. Box 25884
420 N.W. 6th Street
Oklahoma City, OK 73125-0884
405-235-0826 Fax
-Low income clinic for mothers and children
-Sliding scale fees
Utility Assistance
Electric and Gas Company Programs
Note: The following provisions affecting electric and gas utilities are detailed in rules of the Oklahoma Corporation Commission.
Average Monthly Payment Plan
Each electric and gas utility must offer its residential customers the option of being billed on an “average monthly payment plan” which allows the consumer to pay the same amount each month, thus avoiding unexpectedly high bills which may be difficult to pay.
Financial Assistance Delay
This provision postpones electric or gas service disconnection due to failure to pay the bill.  When a
residential customer has applied for and is awaiting financial assistance, including Social Security or
SSI, from a federal, state or local social service agency, and the utility has initiated written notice of disconnection, it shall delay disconnection of service for a period of at least 20 days from the date
such notice was either delivered or mailed to the residential customer, provided:
§ The reason for disconnection is nonpayment of the utility bill.
§ The consumer has notified the utility that he or she has applied for and is awaiting financial assistance.
§ Verification from the involved agency must be provided in the form required by the utility.
§ If the expected financial assistance is less than is owed by the customer, the utility may require the customer to enter into a deferred payment agreement.
A utility is not required to furnish service to a person unless there is a reasonable expectation of payment except where other rules of the commission apply.
Life Threatening Situation
A life-threatening situation is defined as one where the consumer or other permanent resident of the household is dependent upon equipment that is prescribed by a doctor, operated on electricity or gas and is necessary to sustain the person’s life. Examples of life-sustaining equipment would be kidney dialysis machines, oxygen concentrators, cardiac monitors, and in some cases heating and air conditioning when prescribed by a licensed medical doctor. If battery back-up for the life-sustaining
equipment is normally available, then it is not considered a life-threatening situation. Corporation
Commission rules specifically list some items that are not considered life-sustaining equipment. They
include stoves, hot water heaters, refrigerators, nebulizers that are battery or hand driven or “self-
contained,” battery driven sleep apnea monitors or battery driven cardiac monitors.
An electric utility must suspend disconnection of service or reconnect service if the customer notifies
the utility that disconnection of service will cause a life-threatening situation for the customer or other
permanent resident of the household. The customer must obtain medical verification of the life-
threatening condition and provide this to the utility (on a form required by the utility) within 30 days from the customer’s notification to the utility that the life-threatening situation exists.
This provision does not require electric or gas companies to maintain utility service indefinitely to a
customer who does not pay the bill, even though a life-threatening situation may exist. The utility is only required to extend such service for 30 days from the notification of the life-threatening situation.  If payment or payment agreement is not made by then, cutoff can occur. A customer can apply for
one additional 30-day grace period before the first 30 days has ended.  The life-threatening situation provision does not relieve a customer of the obligation to pay the electric
or gas bill in full or make arrangements for time payments.  Any false information a customer provides in order to prevent service disconnection under this provision is grounds for disconnection.
Notification Procedure for Elderly and Handicapped Customers
Elderly and disabled electric and gas utility customers can advance notify a utility that they
want special notification if disconnection of service is imminent. The procedure requires the utility to
both call and send written notice to the Corporation Commission’s Consumer Services Division five
days before an elderly or handicapped customer’s service will be cut off due to nonpayment. The
Consumer Services Division can then request an additional five day delay before service is cut off.
Consumer Services Division
Public Utility Complaints
OCC TTY Number: 405-521-3513
Telephone Service Discounts
Lifeline Program and Link-Up America:
Also known as the Federal Communications Commission (FCC) Universal Service Program for Low-
Income Consumers. Federal law requires telephone companies doing business across state lines to
offer discount telephone installation and service fees for low income individuals. Lifeline programs
reduce monthly telephone charges for low income families while Link-Up America reduces installation
charges. Lifeline and Link-Up America programs can vary from state to state. States in which
telephone companies recover all their discount program costs from the federal Universal Service
Fund must use the federal program eligibility criteria. States which have their own discount
programs,like Oklahoma (see O.S. 17-139.105), may have different or additional eligibility criteria.
In Oklahoma, the Lifeline Program provides a $7.85 monthly discount for local telephone
service. Customers thus pay between $7 and $11 a month for basic service, depending on where
they live. Fifty percent of the standard installation fee is also waived.
To be eligible for Oklahoma’s Lifeline Program a person must be eligible for or receive
assistance from one of the following programs:
§ Food Stamps
§ Temporary Assistance for Needy Families (TANF)
§ Medicaid
§ Vocational Rehabilitation, including, but not limited to, aid to the deaf and hard of hearing
§ State Sales Tax Relief Act
Enhanced Lifeline Service
This program provides$1 a month basic telephone service and a 50% waiver of the standard
telephone installation fee. Qualifying individuals must live on current or former tribal land. (64 of
Oklahoma’s 77 counties include former tribal land.) A person must also be participating in one of
these programs:
§ Food Stamps
§ Medicaid
§ Supplemental Security Income (SSI)
§ Temporary Assistance for Needy Families (TANF)
§ Vocational Rehabilitation
§ Oklahoma Sales Tax Relief
§ Bureau of Indian Affairs general assistance
§ Tribally administered TANF
§ Head Start
§ National Free School Lunch Program
To apply for these discounts through Southwestern Bell (SWB) call:
800-464-7928 Press menu choice #1, then select menu choice for Lifeline,Enhanced Lifeline or Link-
Up America.
800-246-4999 (SWB number for regular service inquiries, automated)
800-559-0050 Spanish language
800-522-8506 and 800-722-0353 Voice/TTY Relay
Southwestern Bell will give the applicant a card to take to a Department of Human Services
(DHS) county office where the person’s caseworker will stamp and sign the card to verify that the
individual participates in one of the DHS programs listed. DHS caseworkers may also directly inform
clients about the discount programs,provide them with stamped verification cards and refer them to
the telephone company already prepared to make application for the discount programs.
Indian tribe social services provide verification if a person participates in one of the tribal programs
listed. For information on how to verify vocational rehabilitation participation contact David Couch,
Division of Vocational Rehabilitation,Department of Rehabilitation Services, at 405-951-3584 or 800-
Directory Assistance charge exemption due to disability
If you are unable to use the Southwestern Bell white page directory due to a disability you can apply
for an exemption from the regular Directory Assistance charge. Call 800-585-7928 or your local SWB
business office for information. When phone service is provided by another company, contact that
company’s business or customer service offices for information on any Directory Assistance
provisions for customers with disabilities.
Low Income Home Energy Assistance Program
This program provides low income families with limited financial help to pay winter home heating
and summer cooling bills. Apply at Department of Human Services (DHS) county offices during open
application periods. Contact your county DHS office to find out when applications will be taken. There
is usually a brief application period in early winter for heating assistance and again one in late spring
for summer cooling assistance.